If you are an employed and paid staff member of the following and can provide a form of ID below that shows name, employer, job role and date (within the last 3 months).

• NHS - ID Required: ID card or Payslip.
• Police Service - ID Required: Payslip.
• Ambulance Service - ID Required: ID card or Payslip.
• Fire Service - ID Required: ID card or Payslip.
• HM Prison Service/HMPPS - ID Required: ID card or Payslip.
• NHS Dental Practice - ID Required: Payslip.
• HM Armed Forces - ID Required: Payslip.
• MoD Civil Servant - ID Required: Payslip.
• MoD Fire Service - ID Required: Payslip.
• MoD Police - ID Required: Payslip.
• Highway Traffic Officers - ID Required: ID card or Payslip.
• Home Office - Border Force - ID Required: Payslip.
• Home Office - Immigration Enforcement - ID Required: Payslip.
• Home Office - Passport Office - ID Required: Payslip
• Home Office - UK Visas and Immigration - ID Required: Payslip.
• Social Care - Care Company Workforce - Company must be on either the CQC, RQIA, Care Inspectorate Scotland or Care Inspectorate Wales to be eligible.ID Required: ID card or Payslip.
• Social Care - Social Worker - ID Required: ID card, Payslip or SWE/SCW/SSSC/NISCC number.
• Social Care - Care Home - ID Required: ID card or Payslip.
• Social Care - Residential Care - ID Required: ID card or Payslip.
• Social Care - Council (Working in Care Sector) - ID Required: ID card or Payslip (if these do not state job role, please include a contract alongside).
• Social Care - Foster Carer - ID Required: ID card.
• Pharmacy Workers - ID Required: ID card or Payslip.
• Social Care – Personal Assistant - ID Required: Independent Living Group Personal Assistant ID card.
• Optometry - ID Required: Driving License, Passport, Birth Certificate, EEA Member State Identity Card, UK Residence Permit or National Identity Card.
• Armed Forces Veterans - ID required: Armed forces pension, Certificate of Service, Veterans ID card or Certificate of Discharge. If you do not have any of these documents, you can contact Veterans UK on 0808 1914 2 18 and they will be able to assist.

If this did not answer your question, please contact us via Live Chat.

Yes, if you are part of the following first aid or rescue volunteer services:

• HM Coastguard - ID Required: ID Card showing employment within HM Coastguard or a payslip if this is applicable showing name, organization and dated within 3 months.
• RNLI - ID Required: Headed letter signed from your station commander stating your name, job role and dated within 3 months.
• Search and Rescue - ID Required: ID card stating name and the Search and Rescue organization.
• 4x4 Response - ID Required: 4X4 Response ID card
• Blood Bikes - ID Required: Blood Bikes ID card
• St Andrews Ambulance - ID Required: St Andrews Ambulance ID Card
• St John Ambulance - ID Required: St John Ambulance ID Card

If this did not answer your question, please contact us via Live Chat.

You will be eligible for our service if you are retired from one of the below:

• Armed Forces Veterans - ID required: Armed forces pension, Certificate of Service or Certificate of Discharge. If you do not have any of these documents, you can contact Veterans UK on 0808 1914 2 18 and they will be able to assist.
• Retired Police Officers - ID Required: Police pension or NARPO card
• Retired Firefighters - ID required: Firefighters pension
• Retired NHS - ID required: P60 Certificate showing NHS pension

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You can choose to purchase a card when registering for your online account.

Or, apply in the 'My Card' section once you have logged in.

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Unfortunately, we no longer offer 'Bulk Cards' as a service for employers due to the permissions required as part of our T&Cs. We can however provide promotional materials to help you raise awareness.

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Either you were not eligible, or you already had an active account with us.Please submit a support ticket via our website or mobile app

If this did not answer your question, please contact us via Live Chat.

Please make sure that the ID you are uploading to us, either an ID card or payslip (from within the last 3 months) shows that you are part of either Border Force, Immigration Enforcement or UK Visas and Immigration. If your ID does not show this it will be declined once uploaded.

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Have you validated your email address? Please click the ‘Resend Email’ button when prompted.

Please make sure to check your spam or junk folder if you have not been receiving emails.

Please make sure you are manually typing in your email address and password when logging in, as auto-filling this can stop you logging into your account

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Please use the forgotten password link to reset your password. You can change this at any time in the 'My Account' section once you have logged in.

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Please log in and head to the ‘My Account’ section.

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We do not store addresses for data protection – we can only access these before the print process. Any contact will be made through the email address we have registered for you.

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Please submit a support ticket via our website or mobile app

If this did not answer your question, please contact us via Live Chat.

Your Blue Light Card will remain active until your current Blue Light Card expires. However, if do not fall under one of our eligible categories at the end of your membership period, you will not be able to renew your Blue Light Card.

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You show your BLC at a payment point like you would an ID card. Please note offers may differ by company, please check the terms and conditions of the offer for full redemption information.

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You can find all offers via the bar at the top of the page once you have logged in. To see everywhere the card can be used on the high street, click 'High Street Offers'. To view every available offer, you can use the search bar and click the 'by company' drop down list. You can search by company, by category or by phrase.

If you also download our smartphone application, you will be able to search companies and local offers.

If this did not answer your question, please contact us via Live Chat.

If it has been 14 days since your card was posted, you will be able to reprint your card in the ‘My Card’ section of your account by selecting the "Card not arrived" option. You will also be able to re-enter your postal address.

Once this has passed our 90-day grace period from date of postage, you will no longer be able to mark your card for reprint and will need to mark this as lost on your account and reapply.

If this did not answer your question, please contact us via Live Chat.

Information on your card status is available in the 'My Card' section of the Blue Light Card website, or by clicking the picture of a card on your app. Here you can mark your card as lost or not arrived.*

*option available if your card was posted over 14 days ago

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Please log in and head to the ‘My Card’ section to mark this as lost and follow the steps.

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We will email you 30 days before your card is due to expire. You will be able to renew your Blue Light Card from this date by logging into your account via the website or app and accessing the 'My Card' section.

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If your Blue Light Card isn't visible in your 'My Card' section, it could be that you might have made multiple accounts with us. Please try logging into Blue Light Card with any other personal or work email addresses that you may have signed up under.

If this does not help, please get in touch with a member of our team by opening a support ticket or using our live chat if it is available.

If you already possess a physical Blue Light Card that is in-date; please do not begin a new card application, upload work ID or make a payment for a new card without contacting a member of our team.

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Yes we do, please click here to email our Marketing team and they can assist with this.

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Absolutely, please click here to email our Partnerships team.

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Blue Light Tickets was first introduced by Blue Light Card in 2020 as a way of saying thank you to frontline workers for their tireless dedication during the Covid-19 pandemic. Now, due to its success, we feel it’s the right time to join forces so that all Blue Light Card holders can enjoy these great events and ticket perks too!

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If you’re a member of the emergency services, NHS, social care sector, or armed forces, you’ll likely be eligible for a Blue Light Card. To find out more about eligibility, click here.

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Unfortunately, not. You will not be able to use this service if you are not an active Blue Light Card member or are not eligible to join.

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To speak to someone in our member services team, you can message us via Live Chat with your query, tweet us @bluelightcard or send us an email on [email protected], we will aim to get back to you as soon as possible.

Unfortunately, not. You must first become a verified Blue Light Card member to have continued access to events with Blue Light Tickets.

If you have already secured tickets for an upcoming event in June or July however, these will remain valid.

If this did not answer your question, please contact us via Live Chat.